Terms of service
Terms of Service
Last Updated: July 26, 2026
Welcome to Chantel Lauren.
These Terms of Service ("Terms") govern your access to and use of the Chantel Lauren website, products, and services. By accessing our website, browsing our collections, or placing an order, you agree to be bound by these Terms.
Please read them carefully before using our website.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents using this website.
You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws while using our services.
Any breach of these Terms may result in the immediate termination of your access to our website or services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of this website or its content without our prior written permission.
Credit card information is always encrypted during transmission through our secure payment providers.
3. Product Information
We strive to present our collections as accurately as possible. However, colors, textures, lace patterns, embroidery, beadwork, and other details may vary slightly due to photography, lighting, monitor settings, and the handcrafted nature of our garments.
We reserve the right to modify product offerings, pricing, descriptions, or availability without prior notice.
4. Wedding Gowns
Many Chantel Lauren wedding dresses are handcrafted specifically for each bride.
Production timelines are estimates and may vary due to material availability, manufacturing schedules, or circumstances beyond our control.
Customers are responsible for reviewing all measurements, sizing, customization selections, and order details before confirming their purchase.
5. Alterations
Wedding dresses are designed to be professionally altered for an individualized fit.
Alteration costs are not included unless expressly stated.
Chantel Lauren is not responsible for alterations performed by third-party seamstresses or tailors.
6. Orders & Billing
We reserve the right to refuse or cancel any order at our discretion.
You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases.
If an order must be modified or canceled, we will make reasonable efforts to contact you using the information provided during checkout.
7. Returns & Exchanges
Returns, exchanges, and final sale items are governed by our Returns & Exchanges Policy, which is incorporated into these Terms by reference.
Made-to-order wedding gowns and Sample Sale purchases are final sale unless otherwise required by law.
8. Third-Party Services
Our website may provide access to third-party tools or services, including payment processors, analytics providers, and advertising platforms.
These services are provided by independent third parties and are subject to their own terms and privacy policies.
Chantel Lauren is not responsible for the operation or content of third-party services.
9. Intellectual Property
All content on this website—including photographs, videos, illustrations, graphics, logos, product names, text, designs, and other creative materials—is the exclusive property of Chantel Lauren or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
No content from this website may be copied, reproduced, distributed, modified, published, or otherwise used without our prior written permission.
10. User Submissions
If you submit reviews, testimonials, photographs, or other content to Chantel Lauren, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content in connection with our business, unless otherwise agreed in writing.
You represent that any content you submit does not infringe upon the rights of any third party.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.
12. Accuracy of Information
While we strive to ensure all information on our website is accurate, occasional typographical errors, pricing errors, or inaccuracies may occur.
We reserve the right to correct any errors or update information at any time without prior notice, including after an order has been placed if necessary.
13. Prohibited Uses
You may not use this website:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe upon our intellectual property rights or those of others
- To upload malicious software or code
- To interfere with the security or operation of the website
- To collect or misuse the personal information of others
- To engage in fraudulent or deceptive activities
Violation of these Terms may result in termination of your access to our website.
14. Disclaimer of Warranties
This website and all products and services are provided on an "as available" and "as is" basis, except where otherwise required by law.
We do not guarantee that the website will be uninterrupted, secure, or error-free.
15. Limitation of Liability
To the fullest extent permitted by law, Chantel Lauren shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or any products purchased through it.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
16. Indemnification
You agree to indemnify and hold harmless Chantel Lauren and its affiliates, employees, contractors, and service providers from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of our website.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business practices or legal requirements.
The most current version will always be posted on this page with the updated effective date.
Your continued use of our website following any changes constitutes acceptance of the revised Terms.
Contact Us
If you have questions regarding these Terms of Service, please contact us.
Chantel Lauren
Email: info@chantellauren.com
Website: www.chantellauren.com