Privacy policy

Privacy Policy

Last Updated: July 26, 2026

At Chantel Lauren, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely by our payment providers)
  • Order history
  • Customer service inquiries
  • Information you provide when joining our email list or completing forms on our website

We also automatically collect certain information about your visit, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed
  • Time spent on our website
  • Referring websites
  • Shopping activity and interactions with our website

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate about purchases and account activity
  • Improve our website and customer experience
  • Personalize content and product recommendations
  • Detect and prevent fraud
  • Send marketing communications if you have chosen to receive them
  • Comply with legal obligations

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and deliver more relevant advertising.

These technologies may collect information about your interactions with our website, including pages viewed, products browsed, purchases, and general browsing behavior.

We currently use the following services:

  • Google Analytics to understand website traffic and visitor behavior.
  • Meta Pixel to measure advertising performance and deliver personalized advertising across Meta platforms.
  • TikTok Pixel to measure advertising effectiveness and improve marketing campaigns on TikTok.
  • Pinterest Tag to better understand customer engagement and deliver relevant Pinterest advertising.

These services may collect information through cookies and similar technologies in accordance with their own privacy policies.

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionality.

Marketing Communications

If you subscribe to our email list, we may send updates regarding new collections, exclusive events, product launches, promotions, and other Chantel Lauren news.

You may unsubscribe at any time by clicking the unsubscribe link included in any marketing email.

Payment Information

Payments are securely processed by trusted third-party payment providers.

Chantel Lauren does not store your complete payment card information.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Website analytics providers
  • Advertising and marketing platforms
  • Customer support providers

These providers receive only the information necessary to perform their services on our behalf.

Data Security

We implement commercially reasonable physical, administrative, and technical safeguards designed to protect your personal information.

While no method of internet transmission or electronic storage is completely secure, we strive to protect your information using industry-standard security practices.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your personal information

To exercise any of these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, or legal obligations.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Chantel Lauren

Email: info@chantellauren.com

Website: www.chantellauren.com