Shipping policy
Shipping & Delivery
Every Chantel Lauren order is thoughtfully prepared with exceptional care. Whether you're purchasing a handcrafted wedding gown or ready-to-wear apparel, we're committed to ensuring your order arrives safely and beautifully.
Order Processing
In-stock items are typically processed within 3–5 business days.
Orders placed after 12:00 PM Mountain Time will begin processing the following business day.
Business days are Monday through Friday, excluding holidays.
During new collection launches, promotional events, or peak bridal season, processing times may be slightly extended. We appreciate your patience as each order is carefully prepared for shipment.
Handcrafted Wedding Gowns
Every Chantel Lauren wedding gown is handcrafted specifically for each bride.
Unless otherwise stated on the individual product page, wedding gowns require a minimum production time of 12+ weeks before shipment.
Some designs may require additional production time due to construction, customization, or seasonal demand. Please refer to each product description for the most accurate estimated production timeline.
If your wedding date is approaching, we encourage you to contact our Client Services team before placing your order so we can discuss current production timelines.
If you choose to finance your purchase through Affirm or another financing provider, please note that financing payments may begin before your gown has been completed and shipped.
Domestic Shipping
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Estimated transit times after shipment are:
- Next Day Air: 1 business day
- 2-Day Air: 2 business days
- 3-Day Service: 3 business days
- Ground Shipping: 3–5 business days
Delivery estimates are provided by the shipping carrier and cannot be guaranteed. Transit times do not include weekends or holidays.
International Shipping
We proudly ship to brides around the world.
International shipping rates are calculated at checkout based on your destination.
International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by your country's customs authority. These fees are not included in your order total and are the responsibility of the customer.
By law, Chantel Lauren must declare the full purchase value of every international shipment and cannot alter customs documentation.
If an international shipment is refused due to unpaid customs duties or taxes, any return shipping costs, customs fees, or carrier charges may be deducted from an eligible refund. If the cost of returning the shipment exceeds the value of the merchandise, the shipment may be abandoned without refund.
Please review our Returns & Exchanges Policy for additional information regarding international orders.
Lost or Damaged Shipments
If your package arrives damaged or appears to have been lost during transit, please contact us within 5 days of delivery.
Please retain all original packaging and shipping materials, as photographs may be required when filing a claim with the shipping carrier.
While we will gladly assist you throughout the claims process, claims may be denied by the shipping carrier if the original packaging has been discarded or the damage cannot be properly documented.
Billing & Shipping Addresses
For your protection, orders shipped to an address different from the billing address may require additional verification before shipment.
If additional verification is necessary, processing times may be extended.
P.O. Boxes & APO/FPO Addresses
Orders shipping to P.O. Boxes or APO/FPO addresses will be shipped via USPS whenever possible.
Please note that certain products may not be eligible for delivery to these addresses due to carrier size restrictions.
If a shipment is returned because the selected carrier cannot deliver to the address provided, the customer is responsible for any additional shipping charges.
Shipping Delays
While we make every effort to ship every order on schedule, occasional delays may occur due to weather, carrier disruptions, customs processing, or other circumstances beyond our control.
We appreciate your patience and understanding should unexpected delays arise.
Questions?
If you have questions regarding your order, production timelines, or shipping, our Client Services team is happy to assist you.
Email: info@chantellauren.com