Returns & Exchanges

Every Chantel Lauren piece is created with exceptional care and intention. Because many of our designs are handcrafted specifically for each bride, our return policy varies by collection.

Wedding Gowns

All wedding gowns are final sale.

Each gown is handcrafted specifically for you once your order is placed. Because of the personalized nature of our production process, we are unable to accept returns, exchanges, or cancellations after an order has been confirmed.

We encourage every bride to carefully review sizing, measurements, and customization details before placing an order. If you have questions, our team is happy to assist you throughout the process.

Western Wear

Eligible Western Wear items may be returned within 7 days of delivery for a refund or store credit.

To qualify for a return, items must be:

• Unworn and unwashed
• Free of makeup, perfume, deodorant, or other signs of wear
• In their original condition with all tags attached
• Returned in their original packaging whenever possible

Returns received that do not meet these requirements may be declined.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless an item arrives damaged or an incorrect item was received.

Sample Sale

Sample Sale gowns are sold as-is and are final sale.

These gowns have been used for bridal appointments and may show minor signs of wear. Any significant imperfections will be disclosed prior to purchase whenever possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the item and packaging

Our team will work with you promptly to resolve the issue.

Manufacturing Warranty

We stand behind the craftsmanship of every Chantel Lauren design.

If you believe your garment has a manufacturing defect, please contact us within 7 days of delivery.

Manufacturing defects do not include:

• Normal wear
• Damage caused by alterations
• Improper storage or care
• Accidental damage
• Fit concerns resulting from incorrect measurements

Approved warranty claims will be repaired, replaced, or otherwise resolved at the discretion of Chantel Lauren.

Begin a Return

To initiate an eligible return or report an issue with your order, please contact:

info@chantellauren.com

Please include your order number and any relevant photos so we can assist you as quickly as possible.