HOW EASY ARE THE RETURNS?
We don’t want you to stress about ordering online that is why we offer easy returns on ready to ship wedding gowns and accessories purchases (This would NOT include wedding box packages, or made to order gowns). It’s as easy as boxing up the UNWORN, UNUSED gown or accessory and dropping off at your local FEDEX or UPS store within 14 days of the original purchase. Return shipping is not included in your purchase and is the buyers responsibility.
ARE WEDDING GOWNS RETURNABLE?
Made to order gowns are not returnable - not cancellable.
Ready to ship gowns are exchangeable and the order can be cancelled prior to the order shipping, usually this is within one hour of your order being placed.
Chantel Lauren gowns are made to order and non-returnable. Ramblyn Bride gowns are Ready to ship and are exchangeable
WHATS THE DIFFERENCE BETWEEN MADE TO ORDER AND READY TO SHIP WEDDING GOWNS?
Made to order wedding gowns are all handmade in the USA and are not cut or sewn until after your order is placed, sizing is typically in the range of 0 - 16 and these typically take 16 weeks to produce before your order will ship. Ready to ship gowns are gowns that have been pre-made, are typically sized - XS,S,M,L,XL and will ship within 1-2 business days of your order being placed.
Made to order gowns are not returnable - not cancellable. Ready to ship gowns are exchangeable and the order can be cancelled prior to the order shipping, usually this is within one hour of your order being placed.
CAN I RETURN MY WEDDING BOX?
Due to the nature of our wedding boxes which include non-returnable items such as discount codes, perishable and personalized items they are not returnable. However, the unworn gown can be exchanged if the size is not quite right once you try it on. For gown exchanges, just contact us email@example.com
WHEN WILL MY ITEMS ARRIVE?
All ready to ship items are shipped within 1-2 Business Days. Wedding Boxes ship within 3-5 Business Days. Purchases made after 12pm will not be processed until the following business day.
HOW DO I PICK A SIZE?
Have a bridesmaid or trusted tailor take your measurements. The gown may need tailoring for the perfect fit. However, we have designed our Petra gown to offer a little stretch and easement to sculpt your curves, we recommend ordering true to size based on our size chart.
I LOVE MY RAMBLYN GOWN BUT IT DOESN’T FIT HOW I WANT, WHAT SHOULD I DO?
We offer exchanges if you feel sizing up or down would help. It is common for any wedding gown to need tailoring to achieve the perfect fit. We recommend finding a trusted tailor in your area to perform the alterations for those minor tweaks.
HOW SHOULD I WASH MY GOWN AFTER MY WEDDING DAY OR BRIDAL PORTRAITS?
All Chantel Lauren & Ramblyn Gowns are DRY CLEAN ONLY. Please do not Machine Wash, Hand Wash or any other wash under any circumstances. It is also important to only use a trusted dry cleaner as most are not qualified to work with Wedding Gowns.